Terms & Conditions

Welcome to Clear Finish UK Ltd. These Terms and Conditions (“Terms”) govern your use of our services and form a binding agreement between you (“Customer”) and Clear Finish UK Ltd (“Clear Finish,” “we,” “us,” or “our”). By booking or using our services, you acknowledge that you have read, understood, and agree to these Terms. If you do not agree to these Terms, you must not use our services.



1. About Clear Finish Uk Ltd

1.1 Who We Are
Clear Finish Uk Ltd a professional cleaning service provider connecting customers for high-quality cleaning services.

1.2 Business Information

• Company Name: Clear Finish Uk Ltd
• Company Number: 14086803

Registered Address: 36 Sun Street, Waltham Abbey, England, EN9 1EJ
1.3 Scope
These Terms apply to all services offered by Clear finish UK LTD to both residential and commercial customers across the United Kingdom.

2. Scope of Services

2.1 Services Provided
We offer the following professional cleaning services:

• Window cleaning (residential and commercial)
• Gutter clearing
• Fascia, soffit, and gutter cleaning
• Pressure washing
• Roof cleaning
  
• Conservatory roof cleaning
• Solar panel cleaning

2.2 Additional Services
Additional services may be introduced or offered on a case-by-case basis. Specific terms for such services will be communicated at the time of booking.

2.3 Geographical Coverage
Our services are available across regions of the United Kingdom. Prices and availability may vary by location.

3. Booking Process

3.1 How to Book

• Bookings can be made via our online platform on the Homepage and Contact us page.
• You will receive a confirmation via email or by WhatsApp once your booking is accepted.

3.2 Information Required

• Accurate details about the property, including access instructions and condition of the property, must be provided at the time of booking.
• Failure to provide accurate information may result in cancellation or additional charges.

3.3 Amendments to Bookings

• Amendments to bookings must be made at least 24 hours before the scheduled service.
• Clear Finish reserves the right to decline amendments made less than 24 hours in advance.

4. Pricing and Payments

4.1 Pricing

• Prices are determined based on the scope of the service and regional factors.
• Clear Finish  reserves the right to adjust prices if the property description is inaccurate or if the service conditions differ from those stated.
• All applicable discounts will be displayed at the time of booking.

4.2 Payment Terms

• Payment methods: Stripe (credit/debit card), Apple Pay, Google Pay, or cash.
• Payments must be completed within 24 hours of service completion.

4.3 Late Payments

• If payment is not received within 28 days, the outstanding amount may be referred to a debt collection agency. Additional fees may be incurred as a result.

4.4 Refund Policy
Refunds are only available under the following conditions:

• A complaint is raised within 48 hours of service completion.
• A free re-clean has been offered but deemed unsatisfactory by the customer.

5. Cancellations and Rescheduling

5.1 Cancellation by the Customer

• Cancellations must be made at least 24 hours prior to the scheduled service.
• Same-day cancellations may incur a charge equal to the full booking amount.

5.2 Cancellation by Clear Finish Uk Ltd

• Clear Finish reserves the right to cancel or reschedule a service due to unforeseen circumstances, such as adverse weather.
• Customers will be notified promptly, and efforts will be made to reschedule the service at the earliest convenience.

5.3 No-Show Policy

• If access to the property is not provided on the scheduled day, Clear Finish reserves the right to charge the full service amount.

5.4 Regular Services

• For 4- or 8-weekly services, a minimum of one initial deep clean is required.

6. Customer Responsibilities

6.1 Access Requirements

• Customers must ensure that the property is accessible at the scheduled time of service.
• Gates must be unlocked, and all necessary instructions provided in advance.

6.2 Safety and Cleanliness

• Pets must be kept indoors during the service.
• Gardens must be cleared of hazards, including dog waste, to ensure the safety of our employees.

6.3 Property Descriptions

• Customers are responsible for providing accurate descriptions of the property.
• Inaccurate information may result in additional charges or cancellation.

7. Clear Finish Uk Ltd Responsibilities

7.1 Service Quality

• Clear Finish ensures that all employees meet professional standards.
• A free re-clean guarantee is offered for complaints raised within 48 hours of service completion.

7.2 Insurance

• Fully Insured

7.3 Adverse Weather

• Services will be rescheduled if weather conditions prevent the safe completion of the job.

8. Limitations and Exclusions

8.1 Interior Access

• All employees are DBS checked and vetted and have permission to have access for interior cleans.

8.2 Liability for Damages

• Clear Finish is not liable for pre-existing damage to properties.
• Liability for damages caused during the service lies with Clear Finish.

9. Complaints and Disputes

9.1 Raising a Complaint

• Complaints must be raised within 48 hours of service completion.
• Complaints can be submitted via, email, or phone.

9.2 Resolution Process

• Clear Finish will aim to resolve complaints promptly and fairly.
• Resolutions may include a free re-clean, partial refund, or other remedies as deemed appropriate.

10. Privacy and Data Protection

10.1 Data Collection

• Clear Finish collects personal data, including contact details, for operational and marketing purposes.
• Customers can opt out of marketing communications at any time.

10.2 Payment Security

• Payment information is stored securely via Stripe and charged automatically upon service completion.

11. Fraudulent and Abusive Behaviour

11.1 Clear Finish reserves the right to refuse service to customers engaging in fraudulent or abusive behaviour.
11.2 Fraudulent activity will be reported to authorities, and damages may be pursued legally.

12. Amendments to Terms

12.1 Clear Finish reserves the right to amend these Terms at any time.
12.2 Customers will be notified of changes through email.

13. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be resolved exclusively in the courts of England and Wales.

14. Glossary

• “Clear Finish”: Clear Finish UK Ltd.
• “Customer”: Any individual or business booking services through Clear Finish.
• “Service Provider”: Independent subcontractors vetted by Clear Finish.
• “Service”: Cleaning services offered by Clear Finish, as listed in Section 2.

15. Contact Us

If you have any questions about these Terms or our services, please contact us:

• Email: enquiries@clearfinish-uk.com